We are committed to developing the highest quality products in the industry and welcome consumer feedback that can assist us in achieving this goal. Given our dedication to craftsmanship, we warrant our bicycles to their original owner with proof of purchase (from an authorized dealer) against defects in fabrication and materials:
- Bicycle frame – for the lifetime of the original owner: If your GURU frame should ever fail due to defects in manufacturing or materials, we will repair it free of charge, or replace it (at our discretion).
- All original GURU parts (e.g. freefloTM seat post) – for 1 year.
- Paint & graphics (including against potential corrosion) – for 1 year.
- Rigid Fork – All forks are covered by the warranty of the original fork manufacturer.
- All Shimano, Campagnolo SRAM or other component parts – are covered by the warranty of the original manufacturer.
Normal wear and tear, damage caused by improper assembly, improper maintenance or installation of parts or accessories not originally intended for use (or incompatible) with the frame is not covered by this warranty. GURU does not warrant against failure or damage due to accident, misuse, abuse or neglect. Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are also not covered. Any modification to the frame, fork or components voids this warranty in its entirety.
All claims under this warranty must be made through an authorized GURU dealer and must include printed or digital photographs (JPEG or TIF format) illustrating the problem along with the required claim information:
